Shannon leads the Office of Patient Experience supporting caregivers in delivering on an experience that is personalized and caring, supports health, delivers exceptional outcomes and is free from harm. Prior to joining Intermountain, she served as Cleveland Clinic’s first patient safety officer and as associate chief quality officer. As a pediatric hospitalist, her interests include the inpatient care of medically complex children and the overall family-centered approach to patient care. She is a Senior Fellow in Hospital Medicine and recognized as a “Top Doc” since 2006.
Currently, she sits on the National Quality Forum’s Expert Panel on Common Formats and the Measures Application Partnership Hospital Workgroup. Additionally, she serves on the Executive Committee of the Council on Quality and Patient Safety of the American Academy of Pediatrics. She has been a visiting professor and invited consultant to organizations in the US and across the globe. Her hope is that healthcare is an empathic human experience.